We’re looking for a knowledgeable and friendly Customer Support & Product Specialist to join our growing team. You’ll be the first point of contact for many of our customers—answering product questions, processing orders, troubleshooting fitment, and ensuring every customer has a great experience with our brand.

This role is ideal for someone who’s passionate about off-road vehicles, understands the UTV world, and enjoys helping people find the right gear for their build.

Key Responsibilities

• Answer phone calls, emails, and website chats in a professional and timely manner
• Help customers with product recommendations, order status, fitment guidance, and returns
• Maintain a solid understanding of our parts catalog and key products
• Communicate with our warehouse team to ensure accurate fulfillment and resolve shipping issues
• Assist with processing returns, exchanges, and warranty claims
• Update product listings with accurate fitment notes and answers to FAQs
• Work with the marketing team to provide real-time customer feedback for future improvements

Requirements

• 3+ years of customer service or sales experience (preferably in motorsports or specifically UTV)
• Strong written and verbal communication skills
• Extensive knowledge of UTVs, off-road vehicles, and performance parts
• Comfortable using platforms like Shopify, ShipStation, and email/ticketing systems
• Problem-solver with a positive attitude and a customer-first mindset
• Reliable, organized, and detail-oriented

Nice to Have

• Experience in UTV Racing
• Familiarity with Can-Am, Polaris and other brands of UTVs.
• Previous experience working in a shop or dealership environment

Why Work With Us

• Be part of a fast-growing company in the off-road racing space
• Work in a tight-knit, passionate team that lives and breathes UTVs
• Opportunity to grow with the company and wear multiple hats
• Competitive pay, employee discounts, and a great shop culture